Support
Returns
VIBE is operated by MVM S.r.l. If you are not satisfied with your order, you can return it under the conditions below.
Return window
- —14-day return window from the date of delivery.
- —If you are an EU consumer, this matches your statutory right of withdrawal under EU consumer protection law — see our Terms & Conditions.
Condition requirements
- —Items must be unworn, unwashed and in their original condition, with any tags attached.
- —Custom or personalised items are non-refundable.
How to start a return
Email hello@vibeinharmony.com with your order number and the item(s) you want to return. We will confirm the return address and next steps.
Shipping and refunds
- —Return shipping is at the customer's expense, unless the item arrived faulty or incorrect.
- —Once we receive and inspect the item, refunds are processed within 5 business days to your original payment method.
Faulty or incorrect items
If your order arrives faulty, damaged or different from what you ordered, contact us at hello@vibeinharmony.com with photos and your order number — we will arrange a replacement, refund or return at no cost to you.
See also our Terms & Conditions and Contact page.