Privacy Policy

1. Who we are

This website, vibeinharmony.com ("VIBE", "we", "us"), is operated by MVM S.r.l., the data controller responsible for your personal data.

For any privacy request, you can contact us at info@vibeinharmony.com.

2. What data we collect

We collect the following categories of personal data:

• —Information you provide: name, email address, shipping and billing address, phone number (if given) and order details.
• —Payment information: card payments are processed securely by Stripe. We never see or store your full card details.
• —Automatically collected data: device and browser information, IP address, pages visited and interactions, collected through cookies and similar technologies (only with your consent for non-essential ones).
• —Communications: the content of any message you send us.

3. How we use your data

• —To process, fulfil and ship your orders.
• —To provide customer support and respond to your requests.
• —To send service messages (order confirmations, shipping updates).
• —To measure and improve our website and marketing, using analytics and advertising tools (only with your consent).
• —To comply with legal and accounting obligations.

4. Legal bases (GDPR)

• —Performance of a contract — to process and deliver your orders.
• —Consent — for analytics, advertising cookies and marketing communications. You can withdraw consent at any time.
• —Legal obligation — for tax, accounting and consumer-law requirements.
• —Legitimate interest — to keep our website secure and to prevent fraud.

5. Cookies & tracking

We use essential cookies that are always active (they make the site and checkout work), and non-essential cookies for analytics and marketing that load only after you accept them via our cookie banner.

Non-essential tools we use, subject to your consent:

• —Google Analytics 4 (Google) — website analytics.
• —Meta Pixel (Meta / Facebook) — advertising measurement.
• —Microsoft Clarity (Microsoft) — usage and session analytics.

You can change or withdraw your choice at any time by clearing the site data / cookies in your browser, which will make the consent banner appear again.

6. Who we share data with

We share data only with providers that help us run the service, acting as our processors or independent controllers:

• —Stripe — payment processing.
• —Shipping and logistics partners — to deliver your orders.
• —Vercel — website hosting.
• —Google, Meta and Microsoft — analytics and advertising (only with consent).

We do not sell your personal data.

7. International transfers

Some of our providers are based outside the European Economic Area (for example in the United States). Where data is transferred internationally, it is protected by appropriate safeguards such as the European Commission's Standard Contractual Clauses.

8. How long we keep your data

We keep order and transaction data for as long as required by tax and accounting law (generally up to 10 years). Other data is kept only as long as necessary for the purpose it was collected, after which it is deleted or anonymised.

9. Your rights

Under the GDPR, you have the right to:

• —Access the personal data we hold about you.
• —Ask us to correct inaccurate data.
• —Ask us to delete your data (right to erasure).
• —Restrict or object to certain processing.
• —Receive your data in a portable format.
• —Withdraw consent at any time, without affecting prior processing.
• —Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at info@vibeinharmony.com.

10. Children

Our website is not directed to children under 16, and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the latest version.

12. Contact

MVM S.r.l. — info@vibeinharmony.com